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Service & Maintenance

CCTV Maintenance

To comply with UK police requirements for digital CCTV, your system should be routinely maintained. The Home Office states that regular maintenance should be conducted on all aspects of the system including camera focus, date/time settings & electronic watermarking. For CCTV recordings to be effective in detecting and investigating crime they must be fit for purpose:

  • CCTV recordings must be easily accessible by police investigators.
  • The system clock should be set correctly & maintained (taking into account GMT & BST).
  • Time & date information is critical to an investigation. If it is incorrect it can drain police time & resources.
  • To ensure continued quality of recording it is essential to regularly service all areas of the system – especially cable runs, connections, alignment and camera focus, cleaning of lenses, housings, DVR date/time settings and playback recording period.

Preventative maintenance of your CCTV system will also increase the life expectancy of equipment, significantly reduce unwanted breakdowns and provide total peace of mind. It is also important that CCTV maintenance must be planned and organised in advance and not carried out on an ad hoc basis. If regular maintenance is not carried out, the system may eventually fail to meet its Operational Requirement (OR). If the system is not maintained the system gets dirty causing poor usability, the consumables wear causing poor performance and parts fail. Also, weather damage can cause wear and incorrect coverage and any deliberate damage or environmental changes can go undetected.

CCTV Servicing

Level 1 Cover

1 x Service & Maintenance visit per year

Technical Telephone Support
£145+vat per year, 1-8 camera systems
£195+vat per year, 9-16 camera systems
17+ cameras systems, price on application

Level 2 Cover

1 x Service & Maintenance visit per year

Technical Telephone Support

Call-out & Labour charges for breakdowns

£255+vat per year, 1-8 camera systems
£355+vat per year, 9-16 camera systems
17+ cameras systems, price on application

If you have any queries with regards to servicing and maintenance of your CCTV system please contact us